XO Studio Policies

24 Hour Cancellation Policy

You and your appointments are very important to the team here at XO Studio.   We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice.  This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.  We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc.  However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee each time.  Here is our general breakdown of cancellation fees:

  • Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
  • NO SHOWS’ will be charged 100% of service amount
  • Appointments made within a 24-hour period (day of) that need to cancel must do so within 2 hours of said appointment or will be charged 50% of service price

As a courtesy, we do email and text to confirm the date and time at least 24 hours prior to your appointment.  If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.  You are always welcome to call and double check any appointments if you’re unsure.


We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time.  For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 5-10 minute grace period.  After that time, we will call to check in on you.  If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts (examples: style/blowout at the end of a hair appointment) of the service in order to keep it in the time allotted for you.  Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!  In this case, you will still be charged 100% of the original service(s) scheduled.  Here is a general breakdown of our late fees:

  • If client arrives in time for service, but has to forgo some parts of service in order to fit service in allotted time, 100% service charge will apply
  • If client does arrive in time for the service to be completed, you will be charged 100% of service amount


Clients have 30 days to return any product, and it can only be slightly used. After 30 days, no refunds or store credit.


Color is guaranteed for 30 days only if the client purchases and uses the recommended shampoo and conditioner from the salon to maintain the longevity of the color.

Again, please remember that your appointments are reserved for you and only you.  These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible.  We very much appreciate your business and compliance with our policies. 

See you soon!